Please provide the following details for further troubleshooting:​APP Version (check in App "Settings > About")​Phone Model & Operating System (e.g., iPhone 15 Pro iOS 18.1)​Device ID (check in App "Device Information," e.g., SN:S01506XXXXXX)​Our technical team will immediately analyze the root cause and provide a tailored solution.

Due to the high sensitivity of the bone conduction microphone, some ambient noise may be captured. Our team is continuously optimizing the noise reduction algorithm. To minimize unnecessary noise, use the appropriate recording mode:​"Call Recording Mode" for phone calls or one-on-one conversations.​"Note Recording Mode" for meetings, lectures, or multi-person environments.​While audio playback may sound slightly unclear in noisy environments, it does not affect the accuracy of transcription and translation.

We sincerely apologize for the inconvenience. Our team is actively investigating and addressing reported issues. Please check your Kickstarter private messages or email inbox (including the spam folder) for follow-up instructions regarding compensation and troubleshooting. Feel free to reply with any questions or need for further assistance.

The RECPOINT AI App currently supports the following special characters in passwords: ! @ $ % ^ & * . _ -. If you use special characters outside of this set, the system may not recognize them as valid. We recommend creating your password using only the supported symbols listed above. If issues persist after adjusting the special characters, please reply to this email for further investigation.

The "Speaker Label" feature must be enabled before the first transcription of a record file. If the feature was not turned on prior to initial transcription, or if it’s toggled on only after transcription, speaker differentiation will not take effect. Please try these steps:​Start a new recording with at least two speakers.​Before transcribing, enable "Speaker Label" in the app settings.​Proceed with transcription and check if speakers are distinguished (e.g., Speaker A, Speaker B).​If the issue persists, please let us know, and we will ensure appropriate compensation for the inconvenience.

Here’s a simple registration guide:​For Apple/iOS Users: We highly recommend using the "Sign in with Apple ID" option for the fastest and most convenient account creation.​For All Users (Email Address/Phone Number):​a. Select "Continue with Email" or "Continue with Phone Number".​b. You will be directed to the "Sign up or sign in with" page and prompted to enter your login details.​c. Enter your correct email address/phone number and password.​d. If your account is new, the system will automatically proceed to the registration process.​e. Confirm your email address/phone number and send the verification code.​f. Verify the code and re-enter your password.​g. Your account is now created.​Next Time Logging In (Email/Phone Number):​a. The system will automatically verify if your account is registered.​b. If registered and the password is correct, you will be directed to the Function Home Page.

Please follow these steps carefully:​Download the App: If not already done, download the latest version from our official website or the Apple Store.​Log In & Connect:​a. Open the RECPOINT AI app and log in to your account.​b. Tap the "Connect" button in the upper left corner of the screen.​c. The app will begin searching for nearby devices.​Activate Your Device: Press the record button on your RECPOINT NOTE to activate it and make it discoverable while the app is searching.​Complete the Binding Process: Select your device from the list in the app to finish binding.​If you still can’t bind the device, please provide:​Screenshots of any error messages.​A screen recording of the entire process if there’s no error but the device doesn’t connect.